I’m so furious and indignant at Cruises-N-Extra for screwing me over twice and making the beginning of my cruise horrible. This has been my worst experience with an company and I would never advocate them to anyone. I booked my cruise by Steven who appeared nice, however I do not know if he is a liar or poorly educated in cruise policies. However significantly, if you’re employed for a cruise company, I anticipate you to know rebooking insurance policies for an enormous cruise line, Royal Caribbean. I requested if the cruise turned cheaper, would I be ready to regulate the worth. He says, “Yes, all we need to do is cancel and rebook it.” This sounded good so far, however right here is the story of horrible customer support and lack of knowledge, and the shortcoming to own to their mistakes.
The cruise turned cheaper and that i referred to as my agent, but he was on off for several days. So I decide to call the final number and end up talking to Dana. She seemed so disinterested in serving to me. I needed to request that she call the cruise line to see if something could be achieved. She tells me I can’t get the cheaper value because I paid my closing fee. Well after all I had to for the reason that cruise was like 1-2 months away and that i requested Steven about placing a deposit, however he said that is just allowed for advance booking. In order that did not make any sense as a result of I had to pay the full quantity. She provided nothing else and ended the conversation. I lastly acquired a hold of Steven when he returned and i tried once more to regulate the value. Well this time, the cruise is now offered out and i asked him why Dana could not modify it for me. He tells me some BS about Royal has a brand new policy (april or might) that they don’t rebook however merely upgrade you to whatever is equal to what you paid. Then I informed him that he instructed me I could alter and he appeared so dumbfounded and had no answer. I used to be pissed that Dana did not even offer an improve and referred to as the supervisor for a clear-up. No assist, just the conventional supervisor reply about educating her brokers and yada. So I get screwed in a nicer room and money.
A, “we had to change your room, ” would have worked nice for me.
I decided this concern until I discovered that the agent/cruise switched one in all my two rooms with out letting me know. I paid an extra 20 bucks per particular person to have my rooms together as the original configuration had them on totally different floors. I had to regulate the reservations to remove somebody from a room but they decided to move one of the rooms far away. Wasn’t the entire level of me paying further was to be subsequent to each other? The factor that angered me is that they by no means notified me of the change once i did it over the cellphone. A, “we had to change your room, ” would have worked nice for me. My account is tied to the opposite room and he knew I had 2 rooms and that i paid for them to be together. It is simply unacceptable from an agent. I referred to as to complain and their simple answer, sorry can’t do something, take pleasure in your cruise. I left a message to the supervisor to name me and provides me a decision or explanation, and guess what, no call. Steer clear of their lies and crappy customer service, even though the costs are engaging, book through someone else. They may simply screw you over like they did to me, twice.
More Cruises-N-More Complaints & Evaluations
– Cruises-N-More – be aware of this company!  – Cruises-N-Extra – lack of customer support  – Cruises-N-Extra – hideous customer service  – Cruises-N-Extra – fraud and cheating! – Cruises-N-Extra – watch out
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